We hope you are happy with your new purchase and that it will help you enjoy your upcoming adventures. However, if for any reason it doesn’t meet your expectations, then don't hesitate to contact us at [email protected] to inform us of the return.

We encourage you to take a moment to review our Returns Policy for more information.

Returning Unwanted Items

You can return unwanted items purchased from us to our shop via Royal Mail or a courier. Please refer to the next section 'Return Instructions' for more detail on returning items to us.

We are happy to issue a full refund or exchange if you notify us within 14 days of delivery. To initiate this process, please email us (we recommend replying directly to your order confirmation email for the quickest response). Please be sure to keep your delivery note, as proof of purchase is required for returns.

It’s important that any unwanted products, unless faulty, are returned in a resalable (as-new) condition. Note that we are unable to offer a full refund or exchange on items that have been used, assembled, or otherwise altered.

Once a refund is approved, we will reimburse you via the original payment method. Please note that return shipping costs are not covered. We aim to process refunds within 14 days of receiving your return.

Items Returnable Only if Faulty

We are unable to offer refunds or exchanges on the following products unless they are faulty or not as described: perishable goods (such as food items), gas cylinders and cartridges, safety headwear, safety climbing equipment, swimwear, and underwear - items sealed for health or hygiene purposes, refunds or exchanges are not available once the seal has been broken after purchase.

This policy does not affect your statutory rights.

Returns on Awnings/Canvas/Tents/Canopies etc.

We accept returns on awnings if you notify us within 14 days of receiving your item. To begin the return process, please contact us at [email protected] (or simply reply to your order confirmation) to inform us of your intent to return. Once your return is approved, you’ll have an additional 14 days to ensure the product is returned safely.

If any items are missing from the returned order (whether part of the original package, such as a pump or repair kit, or added as a discounted or free item on the invoice), their full retail price will be deducted from your refund. You may also return items directly to our store if this is preferred.

*** All returned items are subject to inspection before a refund is issued. Please allow up to 14 days for the refund process. This applies to unopened items. ***

• Returns over 14 days and opened products: If the item has been opened (seal broken) or assembled, and you wish to return it, please refer to the Returns on Awnings section above and follow the guidance below.
• Opened boxes: This awning would no longer qualify as new, so a deduction of 25–40% from the original price will be applied to the refund amount. If the item is damaged, we reserve the right to reject the return, although we will discuss this with you if the situation arises.
• Over 14 days: We would review this on a case-by-case basis. We strongly encourage customers to ensure the awning meets their requirements at the time of order and upon receipt. If you have any questions or concerns, please don’t hesitate to call us—we’re happy to help.

How to return your items to A&E Leisure

Orders can be returned directly to the store or via Royal Mail or another courier. Please note that some products may be heavy and require specialist couriers, which can be costly. Some drop-off services (local collection points) offer more affordable options but please ensure that the return is fully insured and securely packaged for safe transit. Return shipping costs are not covered by us.

Returning to store in person

Please return to the below address:

AE Leisure, Unit 51-56 Cosgrove Industrial Park,
Daisy Bank Lane,
Anderton,
Northwich 
CW9 6FY

Please bring your delivery note with you. If required, a refund will be processed to the original payment method. For PayPal payments, our staff will coordinate the refund through our Customer Services team.

Returning via Royal Mail or courier

Please ship to the below address:

AE Leisure, Unit 51-56 Cosgrove Industrial Park,
Daisy Bank Lane,
Anderton,
Northwich 
CW9 6FY

Please enclose your delivery note with the product, indicating the reason for the return, and package it securely, as A&E Leisure cannot be held responsible for any damage incurred during shipping. We recommend using a trackable service and obtaining proof of postage, as we cannot assume responsibility for the product until it has been received.

IMPORTANT

When your item(s) are received, please inspect the packaging and contents carefully. Report any damages or shortages within 24 hours, as our freight partners require notification within this timeframe. Reports made after this period may not be eligible for resolution.

Please check that all items have arrived as ordered. If there are any issues, use our Contact Us link to report. If some items are marked as "to follow", these will be noted on your picking note and we will inform you prior to delivery.

We highly recommend test-pitching your product as soon as possible. This allows you to identify any additional items you may want to enhance your camping experience and to familiarise yourself with pitching and packing away, that way you will be prepared, even with an "audience" at the campsite.

Test-pitching also gives you time to get in touch with us if you encounter any issues. Cosmetic issues, though rare, should be reported as a priority. Delays in reporting may make it challenging to file a claim with the supplier. Test-pitching can also reveal issues such as loose valves or air connections that may cause a leak. This is part and parcel of owning tents/awnings. There are many helpful YouTube videos that will help to guide you through this if you are unsure. Tightening tools for valves or spare maintenance parts are included with some products.

Please be sure to keep the box that your item comes in, as it is useful for safe storage during periods of non-use and fits the item perfectly for future transport. (The box can also be flat-packed for easy storage under a bed or in a loft.)

Weathering – All tents and awnings are manufactured by stitching panels together. Cotton stitching needs to be soaked in order for it to expand and seal the holes made by the needle. Once this process is complete, your tent or awning will be fully sealed.

Reproofing – After extended use in rain or sun, the water-repellent coating on your tent/awning may wear off, causing the material to "wet out" (absorb water) rather than allowing it to bead up and roll off. If you notice any "wetting out" occuring, it may be time to reproof your tent.

To reproof, we recommend using any commercially available waterproofing solution, which can be found in most outdoor stores. Products like Storm, Fabsil, or other proofers can be applied to the outside of the flysheet and left to dry for optimal protection.

If you have an issue with a product purchased from us, please get in touch with us. We will work with you in accordance with the product’s guarantee and warranty provisions to repair, replace, or resolve the issue as quickly as possible. Faulty products may need to be returned to us for testing and repair or replacement, in line with the manufacturer's warranty.

Please see the links below to access our manufacturer warranty pages:

Vango
Outdoor Revolution
Dometic
Sunncamp
Dorema
Isabella
Camptech
Bradcot
   

AE Leisure reserves the right to cancel an order at any time before delivery, for any reason, and will refund the customer in full.

While we strive to ensure that all pricing information on our website is accurate and up to date, errors can occasionally occur. If a pricing error is discovered, we reserve the right to take the following actions.

Correct the Pricing Error

If an item is listed at an incorrect price, we will update the price on the website as soon as possible.

Order Cancellation or Adjustment

If you have placed an order for an item with a pricing error, we may contact you to inform you of the issue.

At our sole discretion, we may cancel your order and provide a full refund of any payments made or offer you the opportunity to proceed with the order at the correct price.

Binding Agreement

Please note that completing an order on our website does not constitute a legally binding agreement to fulfill the order at the incorrect price.

Notice to Customers

We make every effort to provide fair and transparent pricing but in the event of a clear and obvious pricing error (e.g. an item priced at £0.01 or significantly below its market value), we will not be obligated to honour the incorrect price.

Pricing errors are considered "obvious" if they would have reasonably been recognised as a mistake by a typical customer.

Promotional Offers and Discounts

Any promotional pricing or discounts are subject to availability and the specific terms outlined for the promotion.

Errors in promotional pricing will also be handled in accordance with this policy.

We appreciate your understanding and cooperation as we aim to provide accurate pricing and a seamless shopping experience.