At A&E Leisure we like to ensure our products are affordable and accessible to as many people as possible, that is why we offer several delivery options. All deliveries unless time specific will be made between 7 am and 9 pm. Our working days are Monday to Friday excluding UK Bank Holidays. For e.g. an order placed on a Friday after 8 pm for Next Day Delivery will be delivered on the following Tuesday. (Bank Holidays are not normal working days and therefore are not available for delivery and should not be included in processing times.)
We hope you are happy with your new purchase and that it will help you enjoy your great adventures. If for any reason your purchase isn't what you're after, then don't hesitate to contact us at [email protected] to inform us of the return.
Please take a moment to read through our Returns Policy.
How to return your items to A&E Leisure
Orders can be returned directly to the store or via Royal Mail or another courier. Please be aware that some products can be quite heavy and require specialist couriers, this can be quite expensive, some drop-off services (local collection points) are cheaper but please ensure the return is fully insured and packaged well for a safe return. We do not cover the cost of the return.
Returning To Store
Please return to this address:
AE Leisure, Unit 51-52 Cosgrove Industrial Park,
Daisy Bank Lane,
Anderton,
Northwich
CW9 6FA
Please bring the delivery note with you. If required, a refund will be processed to the original payment method. If you paid by PayPal, our staff will process a refund through our Customer Services team.
Via Royal Mail or Courier
Please post to:
AE Leisure, Unit 51-52 Cosgrove Industrial Park,
Daisy Bank Lane,
Anderton,
Northwich
CW9 6FA
Enclose the delivery note with the product ticking the reason for return and package up securely as A&E Leisure cannot be held responsible for any damage during posting. We recommend that you use a trackable service and obtain proof of postage as we cannot be held responsible for products until we have received them.
When the item(s) are received, please inspect the packaging and report any damage that could have created an issue with the contents once opened please check that all items have arrived and match your order, any shortages need to be reported within 48 hours of receipt(please reply to your order confirmation). Don’t worry if there are items still outstanding and ‘to follow’ we will highlight this on the picking note and prior to delivery.
We highly recommend test pitching the product as soon as possible, this helps identify any items you may wish to buy to help enjoy the product before you hit the campsite, also gives you a head start with knowledge of pitching and packing away before you get ‘an audience’ on the campsite.
Test pitching will also allow you time to get in touch with us if you see an issue, sometimes in transport valves can work loose, air connections can leak or the product may need weathering. This can be all part and parcel of owning a tent/awning and although rare there are loads of YouTube videos to help with this, tightening tools for valves and even spare maintenance parts are included with some tents. Please keep hold of the box, this can help with safe storage during periods of non-use and if you ever need to transport the item, fits perfectly inside. (They can be flat packed and stored easily under a bed or in the loft).
Weathering–all tents and awnings are manufactured by stitching panels together, the cotton stitching needs to be soaked in order to expand and seal the holes made by the needle. Once done this will seal the product.
Reproofing-After several uses in rain or sunshine your awning/tent's water repellent coating may wear off, this will cause your tent material to "wet out" (absorb water) instead of it beading up and rolling off. If you experience any "wetting out" you will most likely have to reproof your tent.
To re-proof your tent we recommend using any commercially available waterproofing solution, these can be purchased from most Outdoor Shops. You can re-proof your flysheet using Storm, Fabsil, or any other proofer, which can be applied to the outside of the flysheet and then left to dry.
If you have an issue with a product you have purchased from us, please get in touch, we will work with you in line with the product guarantee and warranty provision to repair/replace or rectify the issue as quickly as possible. Faulty products may need to be returned to us for testing and repair/replacement in line with the manufacturer's provided warranty. Please see links to some of our manufacturer's warranty pages for information. Vango/Outdoor Revolution/Kampa/Sunncamp/Dorema/Isabella/Camptech/Bradcot etc
AE Leisure reserve the right to cancel the order at any time until the order has been delivered for any reason and refund the customer in full.
For any queries regarding online returns and refunds (or anything else online-related), get in touch with our Online Customer Care Team between 8 am and 5 pm Monday - Friday.